We take training & support very seriously. Our team is available 24/7 to provide the level of support your company requires.
Steinway Piano with over 100 users, has been a client of Micro DataNet for over 10 years and depend on our support to address their unique business issues.
Gaffney Kroese Supply with 17 locations and over 200 users depends on our support to ensure their system is operating at peak efficiency.
Home Dynamix with over 100 EDI trading partners depends on Micro DataNet support to ensure all EDI documents are processed on a timely basis and merchandise is shipped in the most efficient manner with the least handling.
Our support team is not a help desk. Navision is typically heavily modified and we cannot believe some companies actually assign support to a general help desk.
We assign the implementation team that worked closely with the client to provide system support. The project manager is responsible for getting the right answer from his team members. The members who implemented the system, designed the code and worked with the client staff would obviously be the best choice to support the system. Why have clients explain the problem to different people who may have no understanding as to how the process was designed.
Delivering exceptional support is why clients stay with us and why so many existing NAV clients has moved to Micro DataNet. If some of the largest NAV installed clients use Micro DataNet to maintain and support their system, there must be a reason. We care...